Terms & Conditions

Introduction

Welcome to Creator Lookup — a SaaS platform offering verified influencer data, outreach management tools, and AI-powered creator research. By accessing or using our platform, services, or deliverables, you agree to these Terms and Conditions. If you do not agree, please do not use our services.

1. Use of the Service

Eligibility

You must be 18 years or older and capable of forming a binding legal agreement to use Creator Lookup.

Account Registration

You are responsible for maintaining the accuracy and confidentiality of your account information. All activity under your account is your responsibility.

License

You are granted a limited, non-exclusive, revocable license to access and use Creator Lookup. You may not reverse-engineer, resell, or repurpose Creator Lookup data or code without permission.

2. Prohibited Uses

You agree not to:

  • Use Creator Lookup to scrape, resell, or clone our service

  • Attempt unauthorized access to internal systems or other users' data

  • Use our platform in ways that harm our reputation, service integrity, or other users

3. Payments & Billing

Subscription & Invoices

All services — including data delivery, creator outreach, and custom campaigns — require full upfront payment via invoice or subscription. We reserve the right to pause or cancel access if payment fails or remains outstanding.

Refund Policy

We strive to deliver exceptional value across all services. Because our offerings vary in scope, the refund terms differ by service type:

1. Data Services (e.g., Creator Lists, Contact Data)

All payments for data-related services are final. However, if a portion of the data is corrupted or materially fails to meet clearly defined criteria (e.g., incorrect platform, missing key attributes), we may issue a partial refund of up to 50%, proportional to the unusable portion.

Custom deliverables such as Creator Lists are classified as non-returnable digital goods.

2. Outreach Services (e.g., Cold Emailing, DMs)

Due to the variable nature of market behavior, we cannot guarantee open rates, click-through rates, or creator responses. Once outreach has been completed, refunds are not permitted under any circumstances.

We recommend clients clearly define targeting and message preferences before launch to optimize outcomes.

3. Consulting Services (e.g., Market Research, Strategy, Competitive Analysis)

Refunds are not available once work has been delivered. We do, however, offer reasonable revisions and adjustments based on client feedback to ensure alignment with your strategic goals.

Consulting projects typically involve significant time and intellectual investment and are thus non-refundable.

4. Managed Campaign Services

Your payment acts as a funded account to support creator deals and campaign execution.

  • Unused funds are eligible for withdrawal at any time, subject to a 20% early withdrawal fee.

  • Funds committed to a creator (i.e., after client approval) are non-refundable.

  • During the activation window, funds are held in escrow until creators fulfill agreed deliverables.

  • Clients must report any contract breaches or issues within 72 hours of post or content delivery. Failure to notify within that window may result in automatic fund release.

General Terms

Refunds are never issued for:

  • Client-side delays, indecision, or scope changes

  • Subscription cycles that have already started

  • Partial usage of a package or platform features

Refunds are only considered when there is a clear, documented failure to meet service obligations as outlined in your agreement or proposal.

4. Termination

We may suspend or terminate your account if you violate these Terms or misuse the platform. Upon termination, you must discontinue use immediately.

5. Limitation of Liability

To the maximum extent allowed by law, Creator Lookup shall not be liable for indirect or incidental damages, including but not limited to:

  • Lost profits from influencer campaigns

  • Inaccurate data due to third-party platforms

  • Client misuse or misinterpretation of provided creator data

6. Modifications

We reserve the right to modify these Terms at any time. Significant changes will be communicated in advance. Continued use of the platform implies acceptance of the updated Terms.

7. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of laws.